Legal

Privacy Statement

Due to the nature of our business we hold personal details about our patients including names, addresses, dates of birth and clinical information such as health problems, medications you are taking, your spectacle/contact lens prescription, scans, photographs we may have taken  together with copies of letters we may have sent or received from  other individuals who may be involved in your care such as GPs, Hospital Consultants and Social Workers.

In accordance with the guidelines of the Data Protection Act and the College of Optometrists we will not pass your personal information to a third party without your consent or unless there is a public interest to do so.  We do not provide prescriptions to third parties without patients’ written consent.

We are contracted to provide NHS examinations and a condition of this is that we are subject to audits by authorised persons.  During the course of these audits we have to produce selected patients’ records to confirm that we have provided the services the NHS have paid us for.  The people who carry out these audits (are also bound by the Data Protection Act and a duty of confidentiality) may occasionally contact patients to confirm they have received services claimed for.

We are constantly looking to improve the service we offer our patients and occassionally use information from our data base to analyse our performance.  We ensure that the information used does not identify individuals.

Chaperone Policy

In accordance with national guidance and advice published by the College of Optometry we operate a Chaperone Policy to ensure a safe environment for both patients and staff. We respectfully ask that children under 16 do not arrive for appointments unattended.  All patients are welcome to be accompanied by a chaperone during the examination.

Our practitioners and staff are fully committed to:

  • maintaining an open-access policy whereby colleagues are able to knock and enter a room without being invited to enter.
  • maintaining an appropriate professional relationship.  Discussion will be kept relevant and personal comments avoided.
  • procedures  being explained to the patient and any necessary questions answered.
  • not carrying out a procedure if requested by a patient even if this results in the practitioner having to end the eye examination.
  • ensuring that children and vulnerable adults are put at their ease during the examination by having a chaperone with them unless a “Gillick competent” child expresses the wish that they be unaccompanied.
  • keeping the consulting room door ajar if appropriate to allow parents/carers to  hear the examination.
  • recording any concerns or relevant issues immediately following the consultation.
Privacy Notice:

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

  • your name
  • address
  • phone number
  • email address
  • credit/debit card details

 

We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should email us,

Disclaimer:

TO THE FULLEST EXTENT PERMITTED AT LAW, Paul Harries Opticians IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN “AS IS” BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, Paul Harries Opticians DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice.

Except as specifically stated on this Web Site, to the fullest extent permitted at law, neither Paul Harries Opticians nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web Site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Paul Harries Opticians does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Paul Harries Opticians , its affiliates, directors, employees or other representatives.

 

Freedom of Information Act
Publication Scheme

Welcome to the Publication Scheme for Paul Harries Opticians as required by the Freedom of Information Act 2000

Introduction

This Publication scheme is a complete guide to the information routinely made available to the public by Paul Harries Opticians.  It is  a description of the information about our NHS services that we make publicly available.  It will be reviewed at regular intervals and we will monitor its effectiveness.

How much does it cost?

The publications are free unless otherwise indicated. Where information is provided at cost, the charges will be calculated as set out in Class 7.

How is the information made available?

The information within each Class is available in hard copy from:

Paul Harries Opticians
56 Lammas Street
Carmarthen
SA72 6NU

or can be printed from this website.

Your Rights to Information

The Freedom of Information Act 2000 is designed to promote openness and accountability amongst all organisations that receive public money. From January 1st 2005 it will oblige opticians’ and optometrists’ practices to respond to requests about the NHS related information that it holds, and it will create a right of access to that information.  These rights are subject to some exemptions that have to be taken into consideration before releasing information. In addition to accessing the information identified in the publication scheme, you are entitled to request information about our NHS services under the NHS Openness Code 1995. New environmental information regulations may be introduced as early as 2003. These will enable similar access to environmental information as under the Freedom of Information Act  2000. Under the Data Protection Act 1998, you are also entitled to access your clinical records or any other personal information held about you and you can contact any practice where your  records are held to do this.

Feedback

If you have any comments about the operation of the Publication Scheme, or how we have dealt with your request for information from the scheme, please write to:

Mrs M Harries
Paul Harries Opticians
56 Lammas Street
Carmarthen
SA72 6NU
Classes of Information

All NHS information at Paul Harries Opticians is held, retained and destroyed within NHS guidelines.  Our commitment to publish information excludes any information that can be  legitimately withheld under the exemptions set out in the NHS Openness Code or Freedom of Information Act 2000. From 2005, individual Classes are subject to exemptions, the main reasons being the protection of  commercial interests and personal information under the Data Protection Act 1998.  This Scheme had been written in accordance with those exemptions.

The information on this Scheme is grouped into the  following categories:

1) Who we are

Paul Harries Opticians has been serving the Carmarthen community since January 1992 when Paul bought the practice from Mr Mervyn Parry. Merlin Eyecare Ltd was formed in 2005.

Telephone 01267 237770
Email: admin@paulharriesopticians
56 Lammas Street,
Carmarthen.
Company Registration number  05516322

 

Details of all staff, opticians and optometrists employed in the practice can be obtained by contacting us. Alternatively, details of all opticians and optometrists registered in the UK are available from the General Optical Council  (www.optical.org) Tel: 0207 580 3898.

2) Our services

Our practice provides free NHS eye tests for those who are eligible. You may also be entitled to vouchers that can be used against the purchase of glasses or contact lenses if you require them.

To find out if you are eligible for assistance please click here

Appointments for eye tests can be booked over the phone, or by dropping into the practice

3) Financial and funding information

For every eye test performed on behalf of the NHS the  practice receives a set fee of £20.90.  This contributes towards expenses such as optometrist and staff salaries, equipment costs and other practice overheads. If you are not eligible for the NHS eye test, please contact us for details of our current charges.

4) Regular publications and information for the public

A complete set of information about optical and ocular conditions, eye tests, glasses, and contact lenses, can be found on this web-site and other web-sites including www.college-optometrists.org

Some of this information is also available in patient leaflets. These are freely available from our practice.  

5) Complaints

If you have a complaint about any of our products or services, we recommended that you first discuss any problems with the Dispensing Optician or one of the partners.  A full copy of our complaints policy is available on request.

6) Our policies and procedures

are available on request.

7)This publication scheme

In this class we will publish any changes we make to this publication scheme, the criteria on which our information management policies are made and a referral point for all enquires  regarding information management generally in practice. We will also publish any proposed changes or additions to publications already available.

 8) Cost of Information

For the most part, we will only charge for hard copies, or copies onto media. Charges are as follows and will be reviewed regularly. Accessed from our website – free of charge

Single hard copies ,Multiple hard copies, or archived copies will attract a charge for photocopying, retrieval and postage.

We will inform you of the cost of these charges that will have to be paid in  advance.

 

Useful Resources

Websites:

Information Commissioner

www.informationcommissioner.gov.uk

Lord Chancellors Department

www.lcd.gov.uk

NHS Freedom of Information

www.foi.nhs.uk

Publications:

NHS Openness Code

www.doh.gov.uk/nhsexec/codemain.htm

Freedom of Information Act 2000

www.hmso.gov.uk/acts/acts2000/20000036.htm

 

For  HMSO Guidance notes see www.hmso.gov.uk/guides.htm.


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